Frequently Asked Questions (FAQs)

Your Questions, Answered

Got questions? We've got answers! Browse through our FAQ sections for fast facts on everything from products to shipping.
If you need more help, our customer service team is just a click away. Let's make your experience easy and enjoyable!

General Store Information

Our store is located in Canada, with our products handcrafted by skilled artisans in India.

Our product range is inspired by a harmonious fusion of traditional craftsmanship and modern design principles, all while celebrating the pure elegance of 100% natural fabrics. Our goal is to seamlessly integrate the richness of our cultural heritage into your contemporary lifestyle and wardrobe, offering you a touch of timeless beauty and sustainable luxury.

Yes, each piece in our collection is meticulously crafted by hand—whether it's woven, spun, knit, or painted—using only natural fabrics. This guarantees that every item is not just unique, but also meets our high standards of quality and commitment to sustainability.

The uniqueness of our products lies in the traditional techniques used by our artisans, the quality and natural origins of the fabrics, and the personal touch in every handcrafted and hand-painted design.

Product Range and Fabrics

We offer a diverse range of products including women's clothing items like tops and dresses, fashion accessories like scarves, stoles, and shawls, and home decor items like cushion covers, decorative towels, throws, and blankets.

Yes, each fabric has unique properties:

  • Cotton and Organic Cotton: Breathable, durable, and soft, ideal for everyday wear.
  • Linen: Known for its strength and coolness, perfect for summer.
  • Pashmina Cashmere: Luxuriously soft, offering exceptional warmth.
  • Silk: Delicate, with a natural sheen and smoothness, perfect for elegant accessories.
  • Merino Wool: Excellent at regulating body temperature, suitable for all seasons.
  • Himalayan Wool: Known for its warmth and durability, ideal for cozy home decor.

Consider the climate, occasion, and personal comfort preferences. For warmer climates or seasons, opt for cotton, organic cotton, or linen. For colder times, pashmina cashmere, merino wool, and Himalayan wool are excellent choices. Silk is versatile, perfect for both casual and formal occasions.

Yes, our natural fabrics are gentle on the skin, making them suitable for sensitive skin. Always check the product care label and test on a small area if you have highly sensitive skin.

Production Process

Our products are meticulously handcrafted by artisans in India, using traditional techniques passed down through generations and modern designs. Each piece in our collection is meticulously crafted by hand—whether it's woven, spun, knit, or painted—using only natural fabrics, ensuring a unique, personal touch.

All our products are made in India, in regions known for their rich heritage of craftsmanship.

Absolutely. We are committed to ethical practices and ensuring fair wages and working conditions for all artisans involved in the production of our items. In fact, we contribute 1

We prioritize sustainability by using 100% natural fabrics and traditional production methods that have minimal environmental impact. We continually strive to improve our processes to be more eco-friendly.

Quality and Care

Our commitment to quality is reflected in our choice of materials, skilled craftsmanship, and rigorous quality control processes. Each item is carefully inspected before being shipped to ensure it meets our high standards.

However since our products are handcrafted by master artisans one piece at a time. As such, there may be slight variations and imperfections from item to item, which adds character and makes each unique in its own way.

Yes, we stand behind the quality of our products. If you are not satisfied with the quality of your purchase, please contact us within a specific timeframe for a return or exchange.

Care instructions vary by fabric type. Generally, we recommend gentle hand washing or dry cleaning for most of our products to preserve their quality and longevity. Always refer to the care label on your product.

We've put together some easy-to-follow care tips for every type of fabric we offer. Please check that out.

If you receive a product with a defect, please contact our customer service team immediately with photos of the defect, and we will guide you through the return or exchange process.

Shipping and Delivery

Yes, we ship to various countries, including the USA. Please check our website for the list of countries we ship to.

Shipping times to the USA typically range from 5 to 10 business days, depending on the shipping option selected at checkout.

Once your order is shipped, you will receive a tracking number via email, allowing you to track your package's progress.

Shipping costs vary based on the destination, mode of shipping selected size, and the value of your order. We charge affordable flat-rate shipping you can find here or at checkout.

If your shipment is lost or significantly delayed, please contact our customer service team. We will investigate the issue and work towards a satisfactory resolution, including reshipping the item or offering a refund.

Returns and Exchanges

We accept returns within a specific timeframe from the delivery date, provided the items are in their original condition with tags intact. Some exceptions apply, such as items on final sale. For more details, please read our returns policy here.

To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to proceed.

Yes, upon receipt and inspection of the returned item, we will issue a refund to your original payment method. Please note, shipping fees are non-refundable.

Yes, custom-made items, sale items, and products marked as final sale cannot be returned or exchanged.

Payments and Security

We accept various payment methods, including major credit cards, PayPal, Shop Pay and other widely used payment gateways.

Yes, we use secure payment processing systems to ensure your payment information is protected. Our website is built on the leading Shopify platform and is also SSL-certified for additional security.

Currently, we do not offer financing or payment plans. However, we constantly review our policies and may offer these options in the future.

Customer Support

You can reach our customer support team via email, phone, or through our website's contact form. Our team is available to assist you with any questions or concerns.

Our customer service team is available Monday through Friday, from 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.

Currently, we offer customer support primarily in English. However, we are working on expanding our language support to better serve our diverse customer base.

Promotions and Discounts

Yes, we offer a discount for first-time buyers. Please subscribe to our newsletter or check our website for the latest promotional codes.

The best way to stay informed about our sales and promotions is to subscribe to our newsletter and follow us on our social media channels.

Instagram | Facebook

While we do not currently have a loyalty program, it is something we are considering for the future to reward our valued customers.

Miscellaneous

Currently, we're unable to fulfill custom-made item requests. However, we're always listening to your feedback and may consider offering customized options in the future based on customer interest.

Yes, we're excited to partner with talented designers and artists to create exclusive collections for our store. Stay tuned to our website and social media for updates on these unique collaborations.

Additionally, if you're a designer interested in featuring your private label items crafted by us, we'd love to hear from you. Please reach out to our customer service team for more information.

We welcome and value your feedback. You can provide feedback through our website's contact form, via email, or by leaving a review on the product page. Your input helps us continually improve our offerings and service.

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